Carbon Fibre | Alcantara

Check the product details for what is included. We recommend professional installation. We’ll confirm fitment with you on WhatsApp before sending an invoice.

12-Month Warranty

Eutopia Autowerkes provides a 12-month warranty against defects, starting from the date the product is delivered to the customer.

This warranty is provided in addition to any rights and remedies available under the Australian Consumer Law.

What does the warranty cover?

The warranty covers defects arising during normal use, including:

• Electronic faults or failures
• Manufacturing defects
• Defective components or materials
• Other product defects that are not caused by the customer, installation, or improper use

What is not covered?

Our voluntary warranty does not cover faults or damage resulting from:

• Improper, unreasonable, or unintended use
• Accidental or physical damage caused by the customer
• Misuse or neglect
• Unauthorised modification of the product
• Incorrect installation
• Damage caused during installation
• Damage caused by a third-party installer
• Damage that is not attributable to a defect in the product itself

These exclusions apply to the Eutopia Autowerkes voluntary warranty and do not exclude or restrict any rights or remedies that may apply under the Australian Consumer Law.

How do I make a warranty claim?

Please contact us before returning a product.

Email: eautowerkes@gmail.com
WhatsApp / Phone: +61 421 889 585

When making a claim, please provide your name, order number or other proof of purchase, a description of the problem, and photos or videos showing the issue where reasonably required.

We may ask you to complete reasonable troubleshooting or provide further information before arranging a return.

What happens after a warranty claim is assessed?

Each claim is assessed based on the nature of the fault and the circumstances of the claim.

Where an issue is covered by our voluntary warranty, an appropriate remedy will be determined on a case-by-case basis and may include repair, replacement, replacement components, or another appropriate resolution.

This does not limit any remedy that you may be entitled to under the Australian Consumer Law.

Who pays return postage for a defective product?

If a product needs to be returned and the issue is confirmed to be a product defect covered by our warranty, Eutopia Autowerkes will cover the reasonable cost of return postage.

Please contact us before sending a product back so that the return method can be arranged or approved.

Returns

Can I return a custom-made steering wheel because I changed my mind?

No. Custom-made and made-to-order steering wheels are manufactured or configured specifically for the customer's order, so we do not accept change-of-mind returns or refunds on custom-made steering wheels.

This does not affect your rights if the product is faulty, defective, incorrectly supplied, or otherwise fails to meet the consumer guarantees provided under the Australian Consumer Law.

Can I return a digital cockpit or infotainment display because I changed my mind?

We may accept change-of-mind returns for digital cockpits and infotainment displays within 14 days of the product being delivered.

Approved change-of-mind returns are provided as store credit only.

To qualify, the product must:

• Be unused
• Have never been installed or fitted to a vehicle
• Be returned in its original packaging
• Include all accessories, components, manuals, cables, and other items originally supplied
• Be in the same condition in which it was received

What happens when a change-of-mind return is received?

All change-of-mind returns are subject to inspection after we receive the product.

If the returned product shows signs of use, installation, damage, modification, missing components, or otherwise does not meet the return conditions above, Eutopia Autowerkes reserves the right to reject the change-of-mind return and decline the store credit.

If a change-of-mind return is rejected following inspection, the product can be sent back to the customer and the customer will be responsible for the cost of shipping the product back to them.

These conditions apply only to change-of-mind returns and do not limit any rights or remedies available for faulty or defective products under the Australian Consumer Law.

What if the product is faulty?

Faulty-product claims are assessed separately from change-of-mind returns. A product may be inspected to determine the nature and cause of the issue.

Where a product is faulty or otherwise fails to meet the consumer guarantees under the Australian Consumer Law, the remedies available under the Australian Consumer Law will apply and are not limited to store credit.

Australian Consumer Law

Nothing on this page excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded under the Australian Consumer Law.

Contact

Email: eautowerkes@gmail.com
WhatsApp / Phone: +61 421 889 585